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Using social media for customer service puts speed and efficiency at the core. Social media becomes a valuable asset as a customer service channel . Using social media for users to report issues or ask questions will notify your service team immediately . of representatives can resolve issues and instantly reconnect and update all customers . This ubiquitous channel experience allows online shoppers to easily connect with your customer service team without having to communicate through one Channel inquiries to provide proactive customer support. When users browse your website they may not be aware of your support and service features .

They may have questions but don't know where to ask or they may decide Best gps tracker service provider in Bangladesh that contacting support is too much work and continue participating in the contest even if your website's service features are shared with your customer base in advance. It’s important that you implement proactive customer service by creating on your website clear where users can submit support inquiries and providing FAQs about what they can expect from your service team .  visitors ’ attention to the chat widget. This will encourage visitors to use your helpful features and create opportunities to engage and delight customers .




Including self service options for users Another effective way to provide feedback to customers is to use customer self service capabilities. Users can use these tools to resolve issues without the help of a service representative when the customer has direct or basic questions. This can save time making formal inquiries . An example of self service is a knowledge base. A knowledge base is a part of a website that contains service and support documentation. These resources discuss issues that users encounter every day. Common Customer Barriers Users can review these references before contacting their service team. Telephone support hotlines are available . Some users do not have the patience to check support options online .