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You can send the customer a friendly email to let them know your company has made some changes and that you'd love to help them in any way you can. Make it clear that if they have any questions, they can send them your way and you would be happy to help. Perhaps, they still need to fulfill their original request and you can discuss options moving forward. Pro tip: Here's an example of what this might sound like: "Hi 'Customer Name'. I wanted to follow up with you about the feedback you gave us   timeframe  . That valuable feedback actually led to us making some company changes. If you're still in need or have any questions, feel free to reach out so we can discuss possible options moving forward." The key to saying no to a customer is being tactful and compassionate. for more.After Sales Service Strategy: What It Is    Why It's Important   +

Examples   Sarah Chambers Published: December , After-sales service is the remedy to the age Phone Number List old issue: treating the customer well to get their money but slacking on earning their loyalty. Customer service rep provides excellent after sales service It's a tale as old as time. A company spends time and money wooing you, and then the moment you're hooked, everything changes. Business interactions like this, where companies mislead you into thinking they'll provide excellent service so they can close the deal, is a terrible experience. The good news is that it doesn't have to be this way. In this post, we'll show you how to use an after-sales service strategy to turn new customers into brand-loyal advocates. What is after-sales service? Why is after-sales service important? Ways to Delight Customers After the Sale Examples of Good After-Sales Service Access Now: Customer Support Strategy Template   Free Tool   What is after-sales service? After-sales service is the support you give your customers after they've purchased your product.



It might include an onboarding period, extended customer support hours, and proactive support outreach to identify small roadblocks before they become major obstacles. Among other things, after-sales service includes: Thank you notes Excellent, and available, customer service Product training Regular check-ins Listening to customer feedback Returns and exchanges Why is after-sales service important? Most companies aren't trying to pull the rug out from under their customers after the sale. Often, businesses end up paying more attention to prospective customers because they want to grow the customer base. Putting more time and effort into converting leads pays off immediately with their fist purchase as a customer. This results in a cycle of investing in the pre-sales experience without investing in the post-sales experience.