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A delay that is especially perceived in the relationship with customers, since todays consumers are accustomed to new technologies to satisfy their needs or resolve doubts. Digital transformation should not be seen as a traumatic or chaotic process, as long as you have the necessary tools and collaborate to develop employees digital skills. Once the change is accepted, digital skills must be promoted in workers and company managers. This new panorama needs people who are creative, innovative and willing to develop digital skills,


In addition to Customer orientation. Selflearning capacity. Fluid communication with Mexico Phone Number Data teammates, but also with suppliers and clients. Interdepartmental collaborative work. Entrepreneurs should not feel overwhelmed by this renewal, nor see it as a radical change that they cannot assume in the short term. In fact, the first thing to be clear about is that it is a gradual modification. New call to action . The definition of the digital strategy The next phase of a companys digitalization process would be the definition of the digital strategy .





This definition requires focus and involvement in all areas of the company . Some of the points to consider when establishing the strategy are Incorporate consumer feedback . Involve all leaders and executives. Align technology and all processes with the changes. Design the customer life cycle map. Focus development on the target audience . Redesign the organizational model to place the client at the center. Measure changes with corresponding metrics. All of this will be carried out and will be reflected in the digital transformation plan.